FAQ

Enfinity Help Center

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Who is Enfinity Electric?

Enfinity Electric is a brand by Global MotoCorp, backed by 26 years of automotive expertise. We combine legacy, trust, and innovation to deliver affordable, reliable, and eco-friendly electric scooters designed for Indian riders.

What kind of R&D goes into your scooters?

We invest heavily in Research & Development to ensure our scooters meet the highest standards of safety, performance, and practicality. Every Enfinity scooter is built to deliver real value to Indian riders without exaggerated claims.

What makes Enfinity different from other electric scooter brands?

Unlike others, we don’t over-promise. At Enfinity, we stand for honest value, dependable performance, and customer-first service. Our scooters are built for real Indian conditions, backed by decades of trust and expertise.

How do I know if electric scooters are right for me?

If you travel mostly within the city, want to save on rising fuel costs, and care about the environment, then an electric scooter is perfect for you. Enfinity scooters are made for daily commuting, family use, and eco-conscious riders.

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What is the real-life range of Enfinity scooters?

Range depends on riding style, load, road conditions, and speed. On average, Enfinity scooters deliver a practical range that matches our claims — no exaggeration. We always recommend checking your city traffic pattern before finalizing a model.

How safe are Enfinity scooters in the rain or monsoon season?

Enfinity scooters are designed with IP-rated water resistance to handle typical rainy conditions. However, like any vehicle, we advise not to submerge the scooter in deep water or ride through flooded roads.

How long does it take to charge the scooter?

Charging time depends on the battery size and type. Generally, a full charge takes 4–5 hours with a standard charger. Fast charging options (if applicable) can reduce the time further.

Policy Related FAQs

Do Enfinity scooters come with a warranty?

Yes. All Enfinity scooters are covered by a comprehensive warranty policy. Specific details about battery, motor, and vehicle warranty coverage are available on our Warranty Policy page.

How long does delivery take after placing an order?

Once your order is confirmed and processed, scooters are dispatched within 3–5 working days, subject to stock availability. Delivery timelines may vary depending on your location. You will also receive tracking details once your order has been shipped.

What is the warranty coverage on battery and motor?

We provide a comprehensive warranty on the scooter, battery, and motor. Warranty duration and coverage details are available on our Warranty Policy page.

Do you offer refunds if I cancel my order?

Yes. If you cancel your order before dispatch, you are eligible for a full refund. Once the scooter is shipped, cancellations are subject to our Cancellation & Refund Policy. Refunds are processed within 7–10 working days to your original payment method.

How is my personal information protected?

We value your privacy. All your personal and payment details are kept secure and confidential under our Privacy Policy. We do not share customer data with third parties without consent.

Service

Do you provide after-sales service?

Yes. At Enfinity, our relationship does not end with a sale. We are constantly expanding our service network to provide lifelong support, timely maintenance, and genuine spare parts for all our customers.

How often do I need to service my scooter?

Unlike petrol scooters, electric scooters have fewer moving parts and require less frequent servicing. However, we recommend a check-up every 6 months or as advised in your user manual.

Support

How do I contact Enfinity Electric for support?

You can reach us through:

Our support team will be happy to assist you with product queries, service requests, or order-related concerns.

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